ACCA - F1 ACCOUNTANT IN BUSINESS
Individuals create social societies wherever they go. Human
are social creature. Unlike other resources of an organisation human, have emotions.
Where other resources are consumed in process of achieving an organisation
goals, human enhance its capability and competency to deal with changes and earn
reward in various form to fulfill his needs and desires.
It's hard to have
control upon human resources (customers, employees/employers and stakeholders),
which is part of/known as intellectual capital of an organisation or is also
known as human assets. Whatever they are called and no matter in this advanced
technological world where some literature talks about automaton (man turned to
machine), economist still believed capital and workforce are core resources of
an organisation. So, an individual's (A)attitude, (B)behaviour and
(C)consequences of action plays an important role in the success of an
organisation.
No two human is identical in behaviour. Provided same circumstances
individuals can take different approach to fit in. Broadly, individual's
behaviour can be classified as assertive, aggressive and passive.
Assertive behavior enables a person to act in his own best
interests, to stand up for himself without undue anxiety, to express his honest
felling comfortably, or to exercise his own rights without denying the rights
of others. (Calberti and Emmons 1974)
Aggressive behavior is reactionary and impulsive behavior
that often results in breaking household rules or the law; aggressive behavior
is violent and unpredictable. Hostile or coercive words or actions that
communicate disrespect towards others constitutes aggressive behaviour.
Passive behavior involves failing to express our wants,
needs or feelings or communicating them in an indirect or apologetic way. When
we fail to communicate our concerns or wishes, or express them in a hesitant,
joking or self-depreciating way, other people will not know how we feel or will
misinterpret our actions. As passive responders we allow others to 'walk over
us' (the doormat syndrome). We allow our rights to be violated in the belief
that we have fewer rights, or more responsibilities than others, and that we
have less personal worth than they do.
The role of an individual in an organisation is defined by
individual's competency, ability, perception, personality, response to stress
and attitudes.
No comments:
Post a Comment